Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it—unused, with tags, and in its original packaging. You will also need your order number.

To initiate a return, you can contact us at genevieve.guite@live.ca.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior return requests will not be accepted.

Exceptions or Non-Returnable Items
Certain types of items cannot be returned, such as custom products (including special orders or personalized items) and personal care products (such as beauty products). Please feel free to contact us with any questions or concerns about a specific item.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you received the wrong item, so we can assess the issue and resolve it.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at genevieve.guite@live.ca.